Services Pvt. Ltd.
Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers/merchants on the platform and the shipping process has started, or the product is out for delivery. In such cases, you may reject the product at the doorstep.
Finixpay Services Private Limited does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refunds or replacements may be made if the user establishes that the quality of the delivered product is not satisfactory.
If you receive a damaged or defective item, please report it to our customer service team within 2 days of receipt. The request will be entertained after the seller/merchant verifies the issue at their end. If the product is not as shown on the site or does not meet your expectations, notify our customer service within 2 days for review and resolution.
For products that come with a manufacturer warranty, please refer complaints directly to the manufacturer.
Approved refunds will be processed within 7 days by Finixpay Services Private Limited.
